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An On-Chain Transfer is a way to receive digital currencies (stablecoins) via a blockchain network. This method allows you to securely receive funds directly into your Alpin wallet.
How It Works
Wallet Address or QR Code:
To receive funds, you share a unique wallet address or QR code specific to your chosen stablecoin and network.
Blockchain Network:
Transactions occur on a blockchain, which acts as a secure, decentralized ledger for sending and receiving funds.
Supported Stablecoins and Networks:
Ensure the sender uses supported stablecoins (e.g. USDC) and selects a compatible network (e.g., Ethereum, Solana, Polygon).
Confirmation Time:
Once the sender completes the transfer, it may take a few minutes to a couple of hours for the funds to appear, depending on the network’s speed and congestion.
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Here are a few essential tips to ensure a smooth and secure deposit process:
Use Supported Stablecoins and Networks
Only send stablecoins and networks supported by the Alpin app, such as USDC, or EURC on their respective networks (e.g., Ethereum, Solana, Polygon).
Avoid Unsupported Cryptocurrencies
Do not send unsupported cryptocurrencies (e.g., SOL) to your wallet address, as this may result in permanent loss of funds.
Double-Check Wallet Address
Always double-check the wallet address before sharing or depositing. Mistakes in the wallet address can result in irreversible transactions.
Network Selection Matters
Ensure the sender selects the correct blockchain network (e.g. Solana, Ethereum). Depositing to the wrong network can lead to delays or loss of funds.
Verify Transaction Details
Before sending funds, confirm all details (e.g., amount, network, and address) to avoid errors.
Plan for Processing Time
Deposits may take up to a few hours to appear in your account, depending on the network and transaction conditions.
Recovery of Incorrect Deposits
Recovery of funds sent to the wrong network or using an incorrect address is not possible.
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Please reach out to us from your verified phone number or email, and we’ll be able to make the changes on your behalf.
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1. Update the app: Ensure you have the latest version of the app by visiting your device’s app store and downloading any available updates.
2. Fix common problems: Try erasing the app and re-downloading it from the app store. This usually resolves most issues.
Managing your account:
•To log in, open the app and enter your credentials.
•To log out, go to the account settings in the app and select “Log Out.”
•If you haven’t already, you can download the app here:
iPhone
Android
If the issue persists after these steps, feel free to contact us for further assistance.
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To receive money in the Alpin app, follow these steps:
Open the App
Launch the Alpin app on your mobile device.
Tap “Receive”
In the home screen, tap the “More” button followed by “Deposit”.
Choose a Receiving Method
Select the available options displayed on the mobile application.
Follow the Instructions
Fund your account by transferring to the bank account listed on the mobile application.
Wait for the Transaction to Process
Once the sender completes the transaction, the funds may take up to 2 business days to appear in your account.
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You can contact us via the following method:
Email: support@alpinrail.xyz
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To view your transaction details, please follow these steps:
Open your Alpin app.
On the home screen, locate the Transaction section near the bottom to view your most recent transactions.
For a full transaction history, tap the wallet icon at the navigation bar located at the bottom.
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We verify your identity with valid government issued photo ID and live picture. Most of the time, it takes just a few minutes.
You need to have the following:
Valid ID
Yourself camera ready to capture a picture of yourself holding your valid ID
Documentation with your address on it
A phone number and e-mail address
A valid ID can typically be:
Passport (photo page only)
National ID card (with photo)
Driving license (with photo)
All your data will be kept safe and confidential. We make sure of that and you can see the details in our Privacy Policy.
If you need any help, feel free to reach out to our Customer Support. You can simply drop us an e-mail: support@alpinrail.xyz
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Alpin supports the following stablecoins:
USDC
EURC
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Alpin supports the following networks:
Arbitrum
Base
Ethereum
Optimism
Polygon
Solana
Stellar
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At Alpin, we prioritize security and regulatory compliance. One of the key compliance measures we enforce is the “one account per client” policy. If you attempt to create a duplicate account, your application will be rejected.
If you believe your account was mistakenly flagged or rejected, please contact our support team.
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Before receiving a deposit in your Alpin account, it’s essential to verify the following to ensure a smooth and secure transaction:
Verify the Stablecoin and Network
Confirm that the sender is using a supported stablecoin (e.g. USDC) and the correct network (e.g. Ethereum, Solana, Polygon).
Tip: Using an unsupported network may result in lost funds.
Confirm the Wallet Address
Double-check the wallet address you share with the sender. Even a small mistake in the address can cause permanent loss of funds.
Tip: Use the Copy Address or QR Code feature in the app to avoid manual errors.
Avoid Unsupported Cryptocurrencies
Ensure the sender does not send unsupported cryptocurrencies (e.g. SOL) to your wallet.
Tip: Unsupported deposits may not be recoverable.
Communicate Clearly with the Sender
Inform the sender of the correct details, including:
The stablecoins you wish to receive.
The blockchain network to use.
The wallet address or payment link.
Plan for Processing Time
Blockchain transfers may take a few minutes to hours.
Recovery Limitations
If funds are sent to an incorrect wallet address or on an unsupported network, recovery is not guaranteed. If possible, it may take 1-2 weeks and incur recovery fees.